Privacy Policy

Last updated: May 2026 · TorqDrive, Kolkata

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TorqDrive ("we", "us", "our") operates the website torqdrive.in. This policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

Order information: name, phone number, delivery address, pincode, GSTIN (if provided), and product configuration (model, ratio, frame size).
Payment information: all payments are processed by Razorpay / Shopify. We do not store card numbers or UPI IDs.
Usage data: pages visited, device type, browser, and approximate location via standard server logs.
WhatsApp communication: messages you send to +91 8100324968 for orders or enquiries.

2. How We Use Your Information

To process and dispatch your order
To generate GST-compliant invoices
To send order confirmation and tracking updates via WhatsApp or email
To respond to enquiries and after-sales support
To improve our website and product offerings

3. Data Sharing

We share your data only with:

Shopify: our order management and checkout platform
Razorpay: our payment processor
Courier partners (DTDC, Delhivery, BlueDart): for delivery purposes only

We do not sell, rent or trade your personal data to any third party.

4. Data Retention

Order records are retained for 7 years as required under Indian GST and accounting regulations. You may request deletion of non-transactional data by contacting us.

5. Cookies

We use essential cookies for session management and anonymous analytics. No advertising cookies are used. You can disable cookies in your browser settings.

6. Your Rights (DPDP Act 2024)

Under India's Digital Personal Data Protection Act 2024, you have the right to access, correct or request deletion of your personal data. To exercise these rights, contact us at the details below.

7. Security

All payment transactions are encrypted via SSL/TLS. We use Shopify and Razorpay — both PCI-DSS compliant platforms — for all payment handling.

8. Contact

TorqDrive Enterprises
GSTIN: 19FXAPS8851K1ZM
4th Floor, Flat 4B, 25 Windsor Manor Apartment, Palit Street, Ballygunge, Kolkata, West Bengal 700019
Phone: +91 8100324968
WhatsApp: wa.me/918100324968
Email: aaditshah92@gmail.com